Insurance Claims Management Services

Cradle-to-grave pre-litigation claims handling and litigation services

We have a proven track record in end-to-end, pre-litigation claims handling and litigation services across multiple sectors, including retail, construction, transportation and logistics. Our expertise includes casualty, motor and uninsured loss recoveries, ranging from minor damage and injury incidents to multi-million pound claims.

We work alongside a range of general and specialist insurers and brokers, as strategic partners to corporate clients to put in place initiatives to mitigate and manage their risk and to reduce indemnity spend, whilst at the same time, safeguarding their brand and reputation. We operate as an integral part of our clients’ claims and risk management teams – gaining an in-depth knowledge of operations and claims profiles – to inform our approach to claims prevention, customer and employee engagement, and regulatory compliance.

Our lawyer-led service spans the full claims lifecycle, encompassing customer liaison and intervention, claims portal set-up and management, incident investigation, fraud investigation, liability and quantum assessments, the negotiation of claims and the provision of detailed claims analytics to guide future risk management approaches and improvements. 

We are registered to access and handle claims through the MOJ Portal and have a wealth of experience in these, together with the satellite litigation that arises from matters that have fallen or been taken out of the process. 

Our team has experience and skill in handling claims under delegated authority programmes, which operate under stringent management and supervisory controls, with robust procedures to ensure prompt escalation to our client, and where necessary to their insurer. 

We provide bespoke, tailored Management Information (MI) reports, as well as periodical trend reports for risk management purposes. 

We can demonstrate market-leading performance across a wide portfolio of corporate clients, highlights include: 

• Delivering a market-leading rate of claims repudiation for a client (67%)
• Reducing a client’s average claims costs by nearly 20%, compared with their previous TPA